The assistant · Vaile

Money admin

Chase the refund that never arrived, query a bill that jumped, or draft a complaint with the working attached.

LucyI've rebuilt it from your statements. The offset has held between $61,000 and $84,000 since March 2022, and every month the interest has been charged on the full loan balance. That's twenty-nine statements. Before I write it up, is that the only offset account you hold?

YouYes, just the one.

LucyThen it's ready. I've drafted the complaint with the working attached, statement by statement, and it goes to their internal disputes team. It has to go from you and in your name, so it's sitting in your feed to send. They get thirty days to answer. If they don't, or the answer is poor, AFCA costs you nothing and I'll have the pack ready.

Concierge

RSVP and hold the room, flowers that arrive on the day, a table booked in your name.

YouThis came in the post. Can you sort it out?

LucyBoth of you, and do you want the Friday night as well?

YouBoth. Friday too.

LucyRSVP'd, and two nights held at the Coast Lodge. Nothing paid, it's in your feed to approve.

Appointments

Find a specialist who takes the referral, the shoe fitting before the rush, on the waitlist and kept there.

YouCan you get Tom in with a paediatric dermatologist?

LucyTwo rooms near you take it and both are quoting about four months. Which afternoons could you get him there?

YouMondays or Thursdays.

LucyMonday 14 July, 3:40, Dr Whitcombe at Coast Dermatology. I have put him on the cancellation list at both, so it may well come sooner. Your referral runs to February, so you are inside it either way.

Life admin

Renew a passport before you fly, change your address everywhere at once, cancel what you stopped using.

LucyStandard processing won't make the 8th, so I'd fast track it. $213 for the passport, $107 to fast track. I also need a referee for Matilda’s identity and a witness for the consent signatures: an Australian adult who has known her a year, not a relative and not living with you.

YouGo ahead. Dan next door.

LucyDan can do both. Take the form round to his, he fills in his section from his passport and watches you and Sarah sign. Then Matilda to Buderim Post Office for the photos, with her birth certificate and old passport. It's the closest one that does them, and there's no appointment.

And a person who startsfrom the same picture.

And a person who starts
from the same picture.